Cancellation Guidelines
We understand that mountain weather and family plans can shift. Our cancellation and rescheduling guidelines are designed to protect your hard-earned money while honoring direct supplier commitments.
Key Takeaways at a Glance
1. Scope and Ground Operations
This policy applies to all tour itineraries, transfers, hotel room blocks, and activities booked through visitwadi. As a registered Kashmir tour operator headquartered on Boulevard Road, Dal Lake, Srinagar, we maintain direct contracts with verified property owners, local taxi unions, and mountain chauffeurs.
2. Pricing Transparency & Union Slips
All quotes provided by our concierge include private vehicle allowances, state road tolls, parking charges, and MAP meal plans as specified in your confirmation voucher. Local union guidelines in Pahalgam (Aru Valley, Betaab Valley, Chandanwari) and Sonmarg (Thajiwas Glacier) require non-local commercial vehicles to transition to local union taxis at notified government gazette rates.
3. Adverse Weather & Safety Protocols
High-altitude weather in Gulmarg, Sonmarg, and mountain passes can change rapidly during snow periods. If a road hold is mandated by the J&K Traffic Police or Snow Clearance Authorities, our Srinagar team coordinates schedule shifts at zero administrative penalty to safeguard guest safety.
4. Dispute Resolution & Native Desk
Our dedicated ground concierge is available 24/7 on WhatsApp and phone. In the unlikely event of any service discrepancy, our local tour manager resolves matters on the spot in Srinagar.
Have a specific question?
Need to reschedule or cancel your trip? Contact our emergency booking team immediately at +91 6006506090 or email visitwadi@gmail.com.